Introduction
This Privacy Policy explains how Abscribe.ai (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our services. By using our platform, you agree to the terms of this Privacy Policy.
Information We Collect
1. Information You Provide
- Account Information: When you create an account, we collect your email address and password.
- Content: We collect the files and data you upload to process transcripts.
- Billing Information: For paid subscriptions, we collect payment details via our secure payment processor.
2. Information We Collect Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Actions performed on the platform, such as uploads, edits, and deletions.
- Sensitive Data: We do not store sensitive information like credit card numbers. Payments are processed securely by third-party providers.
3. Cookies and Similar Technologies
We use cookies to improve user experience, track site usage, and manage authentication sessions. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services (excluding personal or confidential data like transcripts).
- To process and deliver transcripts as requested by you.
- To communicate important updates about your account or services.
- To enforce our Terms of Use and protect against misuse.
We may use aggregated and anonymized data for service improvements, analytics, and research. However, we do not use your individual transcripts or personally identifiable information for such purposes without your explicit consent.
Third-Party Sharing: We do not share your personal data with third parties unless required by law or as necessary to provide our services.
Data Ownership
You retain ownership of the content you upload and the transcripts generated. We do not claim rights over your data, nor do we use it for service improvement or analytics without your consent.
Data Retention
- We retain your transcription files and data for as long as your account is active or until you delete them.
- After account deletion, all associated data is removed from our servers immediately.
Global Data Storage
To ensure fast and reliable service, user data is stored on global servers. We comply with applicable data protection laws for cross-border data transfers.
Your Rights
- Access and Update: You can access and update your account information through your account settings.
- Deletion: You can delete your account and associated data at any time.
- Opt-Out: You can opt out of marketing communications.
Security Measures
We implement industry-standard measures to protect your data, including encryption protocols such as AES-256 to safeguard data at rest and SSL/TLS for secure data transmission. Our servers are hosted in secure facilities with regular audits and certifications, including compliance with ISO 27001 and SOC 2 standards. Despite implementing these robust security measures, no data transmission or storage system is completely secure. We cannot guarantee absolute protection against all potential security breaches.
Contact Us
If you have questions about this Privacy Policy, contact us at support@abscribe.ai.